We are an airport transfer, general transportation and roadside assistance company in Gainesville, TX. Over the years, we've professionally provided door to door (point to point service), corporate transfers as well as airport transfers and shuttles. We take the hassle out of your travel arrangements. Our helpful drivers are experienced, trained, and professional and are always eager to help you reach your destination on time. We also provide automobile and big rig lockout services.
We accept cash and major credit cards for any of our shuttle and roadside assistance services.
Are you looking for a quick-to-respond company that provides roadside service 24 hours a day? We provide roadside services to customers in Gainesville, TX, and surrounding areas.
We're concerned about your safety and the safety of other vehicles on the road. Our well-trained staff will help you solve your roadside needs in an efficient and professional manner. We set the industry standard for quick response times and professional customer service at competitive rates.
If you're looking for a local company that maintains speedy response times, always arrives with the right repair equipment, and completes services in a timely fashion, call us at 940-372-7285 today.
Our shuttle service rates are affordable, and our team will provide the highest level of professionalism and courtesy. We work closely with our clients to ensure their transportation will exceed their expectations. Call us today for a Free Service Quote or to reserve transportation at (940) 372-7285 – Note: We are not a Charter company.
Trying to catch a flight? Try our airport shuttle service to these airports:Dallas/Fort Worth International, Dallas Love Field, Gainesville Municipal Airport Point to Point services to/from: Casino, Hotels, Greyhound and Amtrak
This document contains our terms of agreement between you (Client), and Empire, LLC (we, us, our, Company). If you do not agree to our terms and conditions, then we are unfortunately not able to provide our services to you.
In all booking arrangements, the agent or person (credit card holder) making the booking shall be deemed to have accepted and acknowledged the booking conditions on behalf of the passenger named (if different from the card holder) in the booking.
Without notice, prices and quotations are subject to change until a booking has been made and confirmed.
Clients should double check all details shown on their receipt upon payment. Company does not take responsibility for any wrong bookings on client's behalf – hence if there is a need to make amendments please contact our office as soon as possible!
Company will not be liable for any costs or delays incurred due to circumstances beyond our control. All luggage, including carrying on baggage and personal items, is the sole responsibility of the passenger. Company accepts no responsibility and shall not be liable for theft, loss or damage to any passenger baggage and personal items while in our vehicle. Also:
Safety cameras have been installed within our vehicles for operator and customer safety. The camera will initiate recording with any sudden swerve or stop and can be turned on manually to protect the operator. Customers may be recorded as a result.
Pets are permitted with advance reservation &/or notice. All pets – excluding service animals – must be kenneled and will incur an additional fee. Pets less than 25 pounds may be held in a lap carrier. All pets must be properly secured within the carrier at all times.
Because a service animal is not a pet, service animals are permitted within vehicles under ADA guidelines. Please be mindful of the vehicle size while booking rides with a service animal.
Note: Therapy, companion, and emotional support pets aren't protected under the ADA and will incur an additional fee.
Our vehicles typically seat 3-4 passengers. Additional passengers or excess luggage may require a larger vehicle at an additional cost.
Seat capacity is limited to seats with working safety belts. State laws prohibit loading vehicles beyond seating capacity. Any attempt to do so may require additional vehicle reservations.
Specified and confirmed in your booking is only your transfer to &/or from an airport or your location and your destination. Changes are accepted no less than 12 hours prior to your scheduled pickup time. Company must be notified for all requests for modifications.
Short notice reservations are reservations made less than four hours prior to requested pickup times. We are unable to guarantee service availability or timely service for short notice reservations. Availability will depend on a variety of conditions, including pickup location, drop-off location, and current vehicle availability.
There are no refunds available for reservations made with less than four hours advanced notice.
Passenger transfers booked on the last transfer service allocated for the day that arrives on a delayed flight and misses their allocated pick up will need to make alternative travel arrangements at their own expense, a partial refund will be issued for the arrival journey if informed on time. Company is not responsible for delayed flights. If your flight has been delayed and you are NOT on the last service of the day, please contact our office at (940) 372-7285 and we will put you on the next available service. Please note: Our services are unable to wait for delayed flights or late passengers.
Empire Shuttle Cancellation Policy
Customers can cancel a ride at any time up to four (4) hours before the scheduled pickup time and recieve a full refund – less a 15% inconvenience fee – by calling (940) 372-7285.
Empire Shuttle will not provide a refund if the reservation is cancelled or changed less than 4 hours prior to pick-up time, or in the event of reservation abandonment. This includes bookings made within 4 hours of pickup time.
Flight Cancellations and Delays Due to Airlines
Failure to contact us with flight cancellation or delay information in a timely manner may be considered reservation abandonment and may result in forfeiture of payment. Reservations impacted by airline delays and cancellations may be eligible for a refund when a replacement reservation is made.
Reservations paid by cash are all sales final, we are unable to issue refunds for cash sales.
At Own Risk (AOR) Disclaimer
Reservation abandonment occurs when the driver cannot find the customer at the designated pick-up location and cannot reach the customer for further instructions using the "Day of Travel" contact number provided within a short, reasonable time, so as not to jeopardize pick-up of passengers for other reservations.
Lost property found within Company vehicles can be claimed by contacting our office at (940) 372-7285 which will be held at our base of operations for a period of 30 days. After that period has passed, all lost property items will be donated to charity. If you wish to have your lost property delivered to you, there will be an administration fee of $25.00 plus any postal charges.
Pick-up and drop-off times are approximate. Company does not take responsibility for delays due to traffic, inclimate weather or any other uncontrollable factor.
Please note, due to space limitations, each passenger is allowed one suitcase and one piece of hand luggage. A surcharge applies to additional luggage items (see below). All luggage must be clearly labeled by the passenger/s, including name and residential address. Passenger/s should carry valuable and fragile items (e.g. jewelry, expensive equipment, cash, etc.) on-board. Company shall not be liable for the loss of or damage to any personal effects, luggage or other goods, whether such loss or damage is suffered, or is caused by anything occurring before, during, or after any transport.
Surcharge applies to the follow luggage items:
30 minutes waiting time for any Airport transfer or 15 minutes waiting time for all other transport services is the maximum that will be allowed from the scheduled pickup time free of charge. However, after which a charge of $20 per 30 minute period will be enforced. This fee needs to be paid to our driver upon entering the vehicle. A receipt for this charge can be issued on request.
Company should be notified by Passenger of any expected delays. Including the free of charge wait time, a maximum of 1 hour waiting period for airport transfers and 30 minutes for all other transportation services will be allowed after the scheduled pickup time specified.
Company refuses and has no responsibility to monitor any arrival schedule times or flight departures.
Delays caused by passengers &/or airlines will not be the responsibility or liability of Company. If you do not meet your driver or call us within the pickup scheduled time as specified during your booking, it will be recorded as a 'reservation abandonment' and you will be charged in full for the booking reservation.
We welcome the opportunity to serve our younger travelers when accompanied by a responsible adult. When making a reservation, please indicate the number of children traveling so we can reserve a seat. State laws do not allow children to ride in the lap of an adult. If your child is under the minimum age/weight standards, you must supply an approved car seat for each child. It is recommended that traveling parents and legal guardians become knowledgeable about the applicable laws in the states in which they will be traveling. For more information on applicable laws, please visit: the Insurance Institute for Highway Safety website. Drivers reserve the right to refuse service to parties out of compliance with state law.
A parent or guardian must accompany customers under the age of 16 for the entire duration of the ride. Drivers may refuse service if a child is not old enough to ride alone and is without an adult or guardian.
Laws instated by the IRS rule that automatic gratuity is a service charge, and there is no legislation that prohibits this practice. With this being said, Empire Shuttle automatically adds a standard gratuity of 20% for all airport transfers at the time of booking and for all other transportaion services the client may choose 10% – 25% during the payment checkout process.
All clients and passengers must acknowledge by their acceptance, that Empire Shuttle and its agents, in organizing arrangements for transportation or any service in connection with the itineraries of individual passengers shall not be liable for loss, accident, injury, damage, delay or indiscretion, liability or expense to person or property due to an act of default by any other company or person providing services incorporated in their transfer.
Empire Shuttle and its agents shall not be held responsible or liable for any delays caused by airline operators, passengers missing flight or flight time changes.
Sickness, pilferage, labor disagreements, machinery fail, government restrains and policies, weather conditions, acts of war, violence and terrorism, default in any vehicle of transportation or for any misadventure or casualty or any other causes ahead of their control, Empire Shuttle and its agents recognize no responsibility.
We may revise these Terms from time to time without notice. These terms last updated Oct. 1, 2019